FAQ

An eSIM, or Embedded SIM, is a type of SIM card that is embedded directly into a device, typically a smartphone or tablet, rather than being a physically removable card. It enables the device to connect to a mobile network and provides the same functions as a traditional SIM card.

One of the main advantages of an eSIM is that it eliminates the need for physical SIM swaps, allowing users to switch between mobile network operators or subscribe to new plans remotely, through an app or over the air. This offers more flexibility and convenience compared to traditional SIM cards.

Another advantage is that eSIMs are smaller in size and don't take up physical space in a device, enabling device manufacturers to create thinner and lighter devices.

eSIMs are becoming increasingly common in modern devices, especially those supporting 5G networks, and are expected to replace traditional SIM cards in the near future.

eSIM (Embedded Subscriber Identity Module) is a technology that enables mobile devices to be connected to the internet without the need for a physical SIM card. Instead, the SIM card information is stored directly on the device, allowing it to connect to the internet and access mobile services like voice, text and data.

Here's a general overview of how eSIM works:

1. Enabling eSIM technology: The first step is to enable the eSIM technology on your device. This is usually done through a firmware update or by purchasing a device that supports eSIM technology.
2. Activating the eSIM: Once the device is eSIM-enabled, the next step is to activate the eSIM. This is usually done by scanning a QR code or downloading a profile from the mobile network operator.
3. Profile download: Once the eSIM is activated, the mobile network operator sends an encrypted profile to the device. This profile contains all the necessary information, such as the operator's name, the plan details, and the device's phone number.
4. Profile installation: The device installs the profile, which activates the eSIM and enables it to connect to the mobile network and access mobile services.
5. Connecting to the internet: Once the eSIM is activated, the device can connect to the internet and access mobile services like voice, text and data. The device can also switch between mobile network operators by downloading and installing different profiles, depending on the available plans and coverage.

In summary, eSIM technology makes it easier for users to switch mobile network operators and access mobile services, as it eliminates the need for a physical SIM card.

No it doesn't. No voice and no SMS features included. Only mobile data.

Yes! If you aren't aware, some eSIMs do not allow you to access TikTok overseas, but TravelGator does!

For iOS users

For Android users

No, after the the first eSIM activation on a device you cannot reuse the QR code to install on other devices.

If you encounter any problems, please contact us at order@travelgatorsim.com

Yes you may, if your phone has a Dual SIM function.

Yes you may. You are able to purchase top ups for any country and reuse your TravelGator eSIM. That is the beauty of it!

The networks for each country are listed in the description of each eSIM page.

1. Ensure that your device is compatible with eSIM technology. Most newer smartphones, including iPhones and some Android devices, support eSIM.
2. Check if your carrier supports eSIM. Not all carriers offer eSIM services, so it's best to check with your carrier beforehand.
3. Install the carrier's app or profile. To activate an eSIM, you'll need to install the carrier's app or profile on your device. This is typically done through the App Store on an iPhone or the Google Play Store on an Android device.
4. Scan the QR code. The carrier will provide you with a QR code that you'll need to scan using your device's camera. The code will activate the eSIM on your device.
5. Follow the on-screen instructions. After scanning the QR code, you'll be guided through the activation process, which typically involves entering your personal information, such as your name, phone number, and billing information.
6. Restart your device. Once the activation process is complete, restart your device to ensure that the eSIM is properly activated and working.

If you run into any issues during the activation process, contact your carrier's support team for assistance.

You should be able to view your data usage in the Settings page of your mobile device.

If unactivated, the eSIM has an expiry of one year from the date of purchase.

If activated and the data plan period has ended, the eSIM has an expiry of one year from end date.

No, after the the first eSIM activation on a device you cannot reuse the QR code to install on other devices.

You may activate the eSIM in your mobile device beforehand but only turn on Data Roaming when you have reached your destination to avoid wastage.

Yes of course! They can be all added into the same eSIM to be used in different countries!

Yes you may for most devices, but do note some iPhone devices don't enable eSIMs.

Yes, please follow these steps:

1. Go to Settings > Mobile Data > Select the eSIM plan
2. Make sure Data Roaming is turned on, connected to correct Telco operators 

Ensure Mobile Data Network > APN (Access Point Names) to bicsapn

Yes you may. You are able to purchase top ups for any country and reuse your TravelGator eSIM. That is the beauty of it!